Chat Moderation

https://docs.google.com/document/d/12UMnlSjlBVbqVb6yZKLEj_B_hczhAHWk2yNY4rQGX3M/edit?tab=t.0#heading=h.x7y2809jaijw Here is a quick summary: Current state: Chat is live to all users, scoped to listening parties, real-time, with no moderation tooling — no filtering, reporting, blocking, or rate limiting. Party hosts exist but have no moderation permissions over their own party's chat. We also don't verify user age, so we should assume minors may be present until we confirm otherwise. Main risks: users insulting each other's music choices, profanity/slurs/hate speech going unfiltered, and no enforcement path if something gets reported. Recommended first steps (days, not weeks): Client-side profanity filter on send Report + block button per party Give hosts the ability to mute/remove someone from their own party's chat Basic rate limiting to stop flooding Publish chat guidelines directly in the chat UI Near Term: assign someone to own the report queue, add a zero-tolerance hard-block list for slurs/hate speech, and get 15 minutes with legal/compliance on whether age verification (COPPA/GDPR-K) applies to us. Longer term: migrate to a chat SDK with built-in moderation (Stream, Sendbird, PubNub) instead of maintaining this ourselves. Open questions for you at the end of the doc are: age verification, budget/tooling direction, report queue ownership, and how much permission we give hosts. https://claude.ai/share/99ca80ea-ff86-486b-9743-0801957cfb46

Tom Hathaway·1mo ago